Terms & Conditions
Pre-Order Policy and Bill Before Shipment
This product has not yet been released. Pre-ordering a product is the best way to ensure that you'll receive it promptly when released. The date listed is usually the date the product is delivered to our warehouse from the manufacturer.
Once the product arrives to our warehouse, the orders will start shipping according to their pre-order positions. Please note that arrival times of the products from the manufacture may vary, if their is any delay past the original estimated date then an email will follow giving the new estimated time of shipment.
You may only cancel your order before it has shipped by calling our customer service dept, we do not accept cancellations via Email nor via voicemail. (No exceptions) There will be no charge for canceling your order before it has shipped. We capture payment more than 1 day in advance prior to shipment.
Wesellac.com is the nation's largest direct integrated marketer of Air Conditioning and Heating Products. We stand behind what we sell and provide a superior level of customer support.
Wesellac.com promises to deliver high-quality products, in excellent condition, to your residence. If, for any reason you're not completely satisfied with your purchase, unused merchandise by simply requesting an Return Merchandise Authorization.
Returns for Unused Products
We can process returns for unused products and refunds only for items purchased from Wesellac.com. If attempting to return a product from one of our affiliates, you will need to visit their website and follow their Returns Policy guidelines. To set up a return for unused products purchased online you request an RMA and must be within 30 days from the day your order shipped. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost, and we will schedule and pay for return shipping. Please contact our customer service and advise of the incorrect item received.
To receive a refund, please make sure of the following:
- All returned merchandise must be in resalable condition
- The product must be free from damages, scratches and/or defects
- All merchandise cannot have been installed
- You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials)
- All free or gift items including accessories must be included with your return
- There cannot be any writing or labels on the original manufacturer packaging for the item.
- Packages must be sent back by customer via a traceable source, such as ABF or ABF. Please do not use USPS
- All items must be returned with their assigned return merchandise authorization (RMA) number. Items returned without an RMA number will be refused by our warehouse
- PLEASE NOTE: Items marked as Clearance / Overstock are not eligible for return. Please be aware that due to the nature of clearance sales we may not be able to offer a replacement/exchange on a clearance / overstock item.
The purchaser is responsible for the cost of the returned shipping. All returns associated with our "Free Shipping offer" will have deducted from the refund the original shipping fees that Wesellac.com incurred in the process of shipping your order. For all other orders not associated with our "Free Shipping offer" plus a restocking fee of 30% (Original shipping charges are non-refundable)
NOTE: We are not responsible for lost or damaged shipments. You must contact us to file a lost shipment freight claim with the respective shipper. We recommend you to retain your tracking number for at least three months after shipping your product. We reserve the right to accept or reject any order for any reason whatsoever.
Special Bundle Pricing Returns Policy
Example of Total Credit provided in a Special Bundle Pricing Return is as follows:
On a Split System package:
SSX160241A / GMVC950453BX / CAPF3636B6 Total Special Bundle Pricing Cost is - $2473.00
The individual costs of each product are
SSX160241A - $1250.00
GMVC950453BX - $1149.00
CAPF3636B6 - $300
Which if purchased separately totals $2699.00?
Total Credit for customer after â€œSpecial Bundling Pricingâ€ is broken and product in this example (GMVC950453BX) is returned will be $923.00
Special Bundle Pricing provides a total discount off the package price as oppose to the products individually. If returning only one section of the bundle, then the Special Bundle Pricing is broken and you are now purchasing the independent units at full price.
Are Defective Products available for Returns?
If a product purchased from Wesellac.com should result in failure upon installation or not operate after installation, a Return would not apply only the Warranty Policy. The Warranty Policy can be found by following this link.
What to Expect
After setting up your return, your return request is processed with our Returns Department. An RMA number will be issued to you via email (usually within 3-5 business days) along with an address to ship the product(s) back to and the instructions on how to properly package your return. Please make sure your RMA number is clearly written on the outside of your package, not the product box. When the return is received at our warehouse, it's opened and inspected to make sure the proper products were received and that everything is in resalable condition with no marks on the box. After that, the product is placed back into inventory.
The warehouse then fills out the necessary paperwork and forwarded the information to our billing department for credit via the method you paid on the order. Due to the inspection process and shipping times, please allow 10-15 business days for your credit to be applied after your returns is received.
Free shipping within the continental US with any net total order over $500 before tax. Free shipping applies to standard ground service within the 48 contiguous states.
We process orders Monday through Friday please view your products availability to assure it's ship times. Items ordered on weekend's start processing on Monday. Some items may be placed on backorder; a few extra days may be required for the order to ship. Shipping transit times start once your order leaves our warehouse.
All of our equipment orders ship on Freight carriers - All orders over $500 are shipped free in the contiguous United States. The Freight Carrier will call you to schedule a delivery appointment.
All orders that are shipped out via FedEx Ground will require Adult Signature, this insures that your package arrives to the intended party in a safe and secure manner.
Shipping transit times are not guaranteed and may vary depending on your delivery address. Lift Gate service is not included on orders that contain Ductless Heating and cooling products, however it is subject to availability within your local ABF Freight LTL delivering terminal.
Once your order arrives, make sure to inspect each and every item on the pallet. Count the number of items (boxes) on the shipment. Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.
Missing items or incorrect items that were noted on the delivery receipt, must be reported within 24 hours of receiving your order by calling our Customer Service Dept @ 1-888-245-6710 M-F 9:00 am est to 6:00pm est. We reserve the right to reject any claim for a missing items if not reported within the twenty-four period.
After taking count of the pieces on your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver. Do not sign the delivery receipt until you have thoroughly inspected each item. Check all of the equipment to make sure it is not dented or heavily scratched. Make sure to mark the delivery receipt clear, short, wrap broken or damaged after inspecting your shipment thoroughly. (Whichever is applicable)
Making notes on the Delivery Receipt:
- If the number of items noted on the delivery receipt matches what you have received and none of the items have been damaged. Accept your delivery, sign and Mark The Receipt Clear
- ( Please note :You are responsible for any damages or shortages that you discover after signing your receipt free and clear) If you have signed your delivery receipt, but later discover your equipment has been damaged during shipping, the outcome is between you and ABF Freight LTL. You will need to contact the ABF Freight LTL to report the damages to the claims Dept and provide them your shipping tracking # to file a claim for damages or shortages.
- If the items or boxes on the shipment do not match the number listed on the delivery receipt. Mark The Receipt Short(a packing slip will be attached to the freight shipment for your reference) Make sure to note on the delivery receipt which items are missing. We will work with the carrier to track the missing items, please allow up to 7 business days for the freight carrier to locate your items. Please allow the appropriate time for the Freight Carrier to locate the missing items notaded short on the delivery receipt. If the freight carrier is not able to locate the missing items, we will ship those items via standard ground shipping to you at no charge if the receipt was noted short and the items that are missing are noted on the delivery receipt .
- If the shrink wrap is torn or has been replaced during transit. Mark the Receipt Wrap Broken.
How do I handle a damaged shipment?
If any of the items appear to have any type of damage. Mark the Receipt Damaged (write which items are damaged and describe the damage)
Only refuse the items that are damaged , keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Customer Service Dept at 1-888-245-6710 to report what was refused for damages and what was accepted at the time of delivery. Once our Shipping dept can confirm with ABF Freight LTL what was refused for damages, we will ship out a replacement.
Cancellation fee - 30%
You may cancel your order prior to being shipped, you must request the cancellation via our Toll Free Customer Service Dept by calling 1-888-245-6710 . Their will be a charge of 30% for cancelling you order prior to being shipped. The service department is open Monday through Friday from 9:00am Est to 6:00pm Est, we do not accept under any circumstances order cancellation via email or via voice mail. Order cancellation must be called in to a representative, due to our fast turn around of orders they will need to pull your order from the shipping department in order to cancel it. If your order has shipped but has not been delivered, you may request that the representatuive contact ABF Freight in an effort to stop the delivery and bring back the order to wesellac.com. This option is very costly, due to the fact that their will be two charges emposed 1. The outgoing shipping charges and 2. The inbound shipping charges. You the customer is responsible for these charges, which will be deducted from your refund. Once the order is cancelled credit for the items can take as long as 30 business days to be refunded to your credit card. Please ensure that the product you order is the right product for your needs, in order to avoid any costly errors by the customer orderding a wrong product.
Upon receiving your order and noting that there is damage to the product, immediately contact Wesellac.com promptly within 48 hours of delivery. Do note, failure to do so will reduce the options we can exercise to expedite the resolve of the scenario. This is applicable to shortages as well.