Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access and use of this site are subject to the following Terms and Conditions and other applicable law. If you do not agree to these Terms and Conditions, please do not use this site.

Payment Policy

1. We accept Master Card, VISA, Discover, PayPal, Cashiers Check, Money Order and Cash. In some cases credit cards are not charged until we ship the item(s) to you. We may pre-authorize the order with your credit card issuer at the time you place the order which may have an effect on your available credit line. Please contact your credit card issuer for more information.

Shipping Policy

1. * Orders $ 500.00 or more (not including taxes) will include FREE SHIPPING within the Continental U.S.. FREE SHIPPING does not apply to Commercial Systems larger than 5.0 Ton.
2. If your order is placed and payment is received by 12 p.m. EST (Monday – Friday) the order will be shipped the next business day. Orders placed on weekends are processed on Mondays. We ask that you allow 7 – 10 days for shipment to arrive (in most cases it will arrive sooner). In the event of high sales volume, shipments may be delayed up to 2 - 3 business days. If an item in your order is on backorder it will require up to 7 - 10 days to ship from our facilities. DO NOT schedule the installation of your unit until you have received it.
3. Please inspect the item(s) carefully for any shipping damages. It is possible that small dents or dings to the housings can occur in transit. Minor flaws are cosmetic and DO NOT effect the operation of the system or it’s Warranty. Please note the flaws on the trucking bill and accept the shipment. In the event that major damage is found, BE SURE to note the damage on the trucking bill and accept the shipment.
IF YOU (OR SOMEONE ELSE ON YOUR BEHALF) ACCEPT(S) THE DELIVERY WITH NO DAMAGE NOTED, OR DO NOT INSPECT ALL THE EQUIPMENT, AND DAMAGE IS FOUND LATER YOU WILL NOT BE ABLE TO MAKE A CLAIM. WE WILL NOT BE ABLE TO HELP YOU, WE WILL NOT SHIP YOU A REPLACEMENT AND WE WILL NOT GET INVOLVED WITH THE SHIPPING COMPANY.

THE INSTRUCTIONS LISTED ON OUR SHIPPING RECEIPTS MUST BE FOLLOWED IN ORDER FOR US TO ASSIST WITH ANY DAMAGES THAT MAY OCCUR.

Cancellation Policy

Please take all precautions when purchasing your equipment or supplies. We offer advice to you based on your representation. We do not guarantee sizing or application. We recommend that you get local advice and be sure of the equipment you need prior to your purchase.
You may only cancel your order BEFORE it has been shipped by calling our Customer Service Department. We DO NOT accept cancellations via email (NO EXEPTIONS). The following charges will apply:

If your order is cancelled prior to being packaged, it will be subject to a 5% processing fee.

If your order is cancelled after it has been packaged for shipping it will be subject to a 10% restocking fee.

Return Policy

In the event that you need to return your order, you must call and obtain a Return Authorization Number from Customer Service. NO returns will be accepted otherwise. Refunds are based on the following criteria:
1. If within 14 days of the original purchase date you have not unpacked or opened your order, we will refund 90% (not to include the shipping). You will be responsible for the shipping costs back to us. All original documentation must be included (spec sheets, installation guides and warranty information).
2. If within 14 days of the original purchase date you have unpacked or opened your order, it can not be returned in original condition as shipped. Upon our receipt and inspection of your order we will refund an amount that is fair and equitable to both parties. All original documentation must be included (spec sheets, installation guides and warranty information).
3. If a return is requested after 14 days from original purchase date it will be at the discretion of We Sell AC to accept or deny the return. No installed item(s) can be returned for a refund and are only replaceable through warranty coverage.
4. In any and all cases (unless it is a mistake on our behalf) shipping costs are never refunded. The customer is responsible for shipping costs to return to us as well as insuring any item(s) returned.
5. Credits will always (NO EXEPTIONS) be given in the same form as item(s) were paid for. Please allow 2 – 3 weeks from the time we receive the item(s) to receive your refund. You will be required to sign a Return/Refund Policy Statement prior to receiving any credits.

Warranty Policy

We Sell AC does not manufacture any of the products sold through our store or website. When you receive your order please check the equipment’s warranty information to understand the Terms and Conditions of replacement parts. IF WARRANTY PAPERS ARE MISSING PLEASE CONTACT US FOR IMMEDIATE ISSUING OF SUCH INFORMATION. EQUIPMENT WARRANTY ONLY COVER PARTS NOT SERVICE OR INSTALLATION. LABOR WARRANTY WOULD BE PROVIDED BY THE A/C CONTRACTOR.

1. All initial or replacement installations must be performed by State Certified Contractor in order to not void Equipment's Warranty. Without a receipt from a Licensed Contractor, reflecting date of installation and diagnosis of problem, we cannot assist in processing any warranty claims. Failure to submit a receipt will result in denial of any warranty claim.
2. The products we sell are intended by the manufacturer to be installed by professional heating and air conditioning contractors. They are available to you the homeowners as a means of saving a substantial amount of money. The manufacturers of the products we sell have no provisions to provide warranty replacement or technical support to the homeowner. They only work through dealers such as local heating and air conditioning contractors. IF THE INSTALLATION IS NOT COMPLETED BY A LICENSED CONTRACTOR ALL APPLICABLE WARRANTY SHALL BE VOID.
3. We Sell AC does not provide Labor Warranties of any kind for any product sold on our site. Your local contractor should supply you with a labor warranty. Your local contractor can replace any parts covered under the manufacturer warranty. If you prefer, we can handle the exchange of warranted parts for a small processing fee plus shipping and handling charges. In this case we must have the defective part prior to sending out the replacement to you. You must present proof of the original date of installation of the product in order to establish the effective date of the warranty. Otherwise the effective date shall be deemed to be the date of manufacture plus thirty (30) days.
4. Equipment Warranties remain in effect only while the unit remains at the site of the original installation. No one is authorized to change the warranty in any respect, or to create for us any other obligation or liability in connection with your product. Warranties are NOT transferable. The following is a list of causes for damage not covered by any warranty A) accident, misuse, negligence, or abuse; B) operating the product in a corrosive environment such as salt air, containing chlorine, fluorine or any other damaging chemicals; C) improper matching or application of the products or components; D) failure to provide proper maintenance and service to the product over the life of the warranty according to manufacturer’s instructions (i.e. a minimum of one a year maintenance); E) installation and operating of the product in a manner contrary to the instructions of the manufacturer; F) lightning, fluctuations of electrical power or other acts of G-d. Furthermore, warranties do not include installation, disconnection or dismantling the product or parts in connection with normal maintenance such as filters or belts and owner required maintenance. Refer to the instructions enclosed with the product for information regarding recommended maintenance.

Liability Policy

1. We Sell AC can not be held liable and will not provide compensation of any kind for any costs incurred (consequential or inconsequential) resulting from the installation or operation of equipment. The equipment purchased is NOT intended to be installed by anyone without the proper licensing, expertise and background. Any advice given by We Sell AC is the result of information obtained by you and is limited in that we don’t have full knowledge of the details and scope of your particular needs.

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